This story has been making the rounds the past few days.
Woman got charged $10K for 1-mile cab ride in S.F. Then things got even more outrageous (msn.com)
In short, a cab driver fat fingered the entry and a woman was charged $9,875 for a cab ride that should have been $9.87. But what is particularly surprising is that she disputed the charge with Bank of America and the bank sided with the merchant (until the media got involved, it sounds like), which seems particularly ridiculous because logically it would seem pretty clear that in almost no situation would a cab ride ever cost $10,000.
I've actually never initiated a dispute with BofA, so I'm curious what experiences other people have had, particularly compared to Amex or Chase. The one issuer I have been reading terrible reports of online is Goldman on the Apple Card, where even basic disputes that should clearly be in the consumer's favor (i.e. fraud charges) are sometimes being rejected.
BA’s credit authorization system leaves much to be desired. It’s incredulous that they would approve an almost $10,000 charge, from a cab company, without first conducting some due diligence.
My wife recently cancelled a Visa from BA, because once she was beyond a 100 mile radius of our home, they would decline all charges. The most egregious declines came when we were visiting family in AZ, and she would attempt to use the card at an Albertsons or Kroger location. Several charges were declined, even though she had called BA in advance of our departure, to advise them of our travel plans.