Originally Posted by
myperks
Not sure why every other thread turns into Marriott bashing and Hyatt praising.
I think everyone can agree that parking charges, especially in “rural” property is borderline ridiculous and just a revenue grab for the most part.
but to have it listed as a comparison during rate search is just laziness on the consumer. Even Hyatt doesn’t have that function
. Nor does Hilton. And comparison is only within the same hotel group.
maybe a filter for free parking is the best one can hope for.
I think the comparison stems from two things: 1. how each company treats their elites, and 2. the ability (or willingness) of each company to control their franchisees.
On the first point, the difference is pretty stark. Hyatt doesn't charge for resort fees for any award stays and waives parking fees on award stays for their top tier elites. They don't even charge their top tier elites resort fees on
paid stays! In contrast, I was charged $75/night in resort and parking fees on a recent award stay at a Marriott hotel as a Titanium (and Lifetime Platinum).
On the second point, there are
endless stories on this forum of Marriott failing to control member hotels. From currency exchange scams, failure to honor guaranteed elite benefits, SNA downgrades, and even
charging guests the incorrect rate, Marriott has shown an absolute inability/unwillingness to intervene. In contrast, Hyatt seems to have much tighter control over its member hotels. For example, a recent blogger for TPG shared how their Hyatt concierge
promptly intervened when a hotel failed to honor a suite upgrade. If it was Marriott, you probably wouldn't even hear back from your "ambassador" before the stay was over, let alone get them to do anything about it!