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Thread: FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level
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Old Jan 18, 2022 | 7:11 pm
  #930  
Marriott Bonvoy Lurker
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Originally Posted by margarita girl
How can I get hotels to honour the breakfast in restaurant welcome amenity?

I’ve stayed at 2 different Sheratons, one without a lounge, the other with a closed lounge. In both cases all they offer is a (very poor) continental breakfast and in both cases the FD Mgrs “respectfully disagree” with my interpretation of the Marriott T&Cs which is full breakfast in the restaurant as my welcome amenity. Pretty hard to collect $100 guarantee when mgrs do not acknowledge any wrong doing!

I suspect calling Marriott CS will be pointless as they rarely know/understand the rules and I find FT to be a better source of info than Marriott’s own employees. So how do I escalate this?
Hello margarita girl,
I am sorry for your frustration with this and would like to help. Please share in a private message, your full name, Bonvoy account number, these 2 confirmation numbers, along your contact email. This will be checked into and you will followed up on regarding these breakfast concerns.
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