Originally Posted by
Ismilee
Thanks for the info fumje and emcampbe! I've gotten nothing, so contacted United. Hopefully they'll resolve it quickly :-)
Have you tried looking in the 'wallet' section of your profile, under travel credits to see if its there? Alternatively, have you tried a dummy booking, and using the FFC as payment, using the original PNR. If it can't find it that way, probably the 'system' screwed up and it needs intervention - usually, these are issued immediately