Originally Posted by
fumje
You were receiving exceptions, then. Those are not generally allowed changes (for no fee / fare difference), and the agents' replies you mentioned earlier (need to pay fare diff, wait 40 minutes, etc.) are appropriate.
yea probably. Generally when an exception is made (eg FFC->ETC), the rep always mentions that this is a one-time exception so idk at this point. But it does makes sense with it not being allowed in general because it'll be a giant loophole to workaround higher fares (+/- 1 day, non-stop vs connecting).
This is probably similar to the time when a rep waitlisted me on domestic I when the international segment on Polaris is cleared on ANA award/ticket stock. I didn't know it's not allowed at first and called in. The rep just waitlisted me for it but then I changed my flight and lost it. Called it again and was told the rep broke the rule lmao