FlyerTalk Forums - View Single Post - Flying AC with NEXUS card only - questions and information
Old Jan 17, 2022 | 7:27 am
  #8  
Altaflyer
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Air Canada is clearly in the wrong here but I travel with a passport as I have heard of this happening. It happened to me at SEA on an ALASKA flight. I had my PPT but did complain to Alaska later and they acknowledged they were wrong per their own policy and sent me a $200 travel credit (even though I did get on the flight with my PPT). I made the complaint so people like the OP would hopefully not encounter such an issue and that the gate agents were educated on the issue.
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