Originally Posted by
Colesmore
I'm due to fly MAN-LHR-JFK in June - a redemption booking. Last week the MAN-LHR flight I was booked on was cancelled, with the new flight I was shifted onto not meeting MCT. I left it I was due to call for another matter in the next week or two, however I've now found my LHR-JFK leg is completely gone from the booking (however is still bookable online) I'm 90% sure it's still in the system somewhere, but for peace of mind (or insanity perhaps is a better word) I'm now sat listening to BA hold music to get to the bottom of the issue. I guess just something to be mindful of...
Turns out the 10% was right. As my connecting flight now made my JFK flight not meet MCT the system just cancelled that leg of my journey. I got through on online chat and it's been confirmed this is the how the system works, and requires manual intervention to correct it. At the moment nothing is entirely surprising, but given the net difference was to put me on a 70 min earlier MAN-LHR flight, cancelling the JFK sector seems an over-the-top way of the system handling such a thing, when the whole issue was caused by the system automatically putting me on a later flight rather than an earlier one when my initial flight was cancelled.. The agents first offer was to put my on a much later routing as well, not sure why.
Alas the lesson from this it would appear is don't take the wait and see approach.