Originally Posted by
Embowaf
So, I was an explorist at the time styaing at a Hyatt Place in Phoenix/Mesa. I checked in with the app and set 2pm checkout and had the front desk call the room at 1pm saying checkout was at 11. I mentioned I had set it in the app and that I was an explorist and they seemed annoyed but relented.
I stopped by at the front desk on the way out though, and they said they didn't know I had requested the late checkout and that they "can't see what we set in the app". I'm not totally sure that that is... true, but nevertheless, I have always made sure to ask at the front desk when checking in if I need it.
I see. I guess whether/not the checkout time designation on the app means anything is sort of a ymmv thing.
Used to be that, until ~2yrs ago, I would ask about the 2pm checkout at the time of check-in and the consistent answer was a yes. I was just a Discoverist back then.
These days, a lot of times you ask at the time of check-in and they tell you to check back the morning of.