Originally Posted by
Goldorak
do this through the website. You will need to upload your invoices. Do one claim per stay.
... and start counting the response time. I did not load any invoice and no one asked.
Originally Posted by
FlytheTail
Are phone agents able to handle this reasonably well? Two of my recent stays in Thailand have not posted, and one posted but was mysteriously withdrawn two weeks later ("Account Regularization"). Trying to figure out if it's easiest/fastest to call or send in requests through their website. Thanks in advance.
Yes, they will contact the hotel while put you on hold. That was in my case.