Which route/airline did you book and which class?
out: ZRH-ORD in F on LX
in: not available on my wanted dates ex MIA
How many pax and how many award miles?
2 adults, one way
91.000 miles for the first ticket, 45.500 miles for the second one as companion award
Tax and Fees of 321.65 CHF for each ticket.
How many days/weeks/months did you book in advance?
9 months in advance
Have you been able to book your preferred dates of travel?
Yes for the outbound
No for the inbound, hence only a oneway. I will look for alternate solutions for my return flight. I wanted a MIA-ZRH end of October in C or F, but nothing available, only LH.
Were you happy with the award booking procedure (e.g. online/by phone)?
not really. I cannot book F in LX online - did not show any availability. as per the agent, I should be able to book F online. He had 2 Seats in O available as I wanted. In general, booking on M&M.com is simply dreadful.
How often did you have to check/call until you got the seats?
Called once, less than a minute wait after the announcements (called on a Sunday afternoon) - very friendly and efficient employee.