Originally Posted by
mikegm
Having a comically terrible experience...
Flight got cancelled by QR, can't rebook online. Ok, I try calling, wait about an hour, the rep asks for contact info such as email/phone but doesn't mention that's for security verification and has to match what I put on the booking, proceeds to tell me something was wrong, refuses to say what exactly, refuses to let me try again, says I have to hang up and wait in line again. Ok, I try that, waste another hour, this time they have a horrible sound quality with constant interruptions, can't figure out what the rep is saying so have to hang up again. Try again in the evening, waste another 1.5 hours but get to someone who seems useful. He offers two rebooking options one of which doesn't work for me at all. I ask for the other one, he says no problem, booked it for you, verbally confirms the right time/date and hangs up. I check the email confirmation and the genius booked the flight that didn't work for me... I'm now on the 5th wasted hour with them trying to sort this out. Quite the 5 star airline!
I am in my 4th month of flying QR and already Gold Status with all flights in business or first class. Twice flights have been changed and there has been no communication to advise me. 1st time I checked manage by booking for a flight the next day and noticed that I had been rebooked on a later flight, when an earlier flight was available. If I had not checked my booking I would have travelled to the airport for the original flight as would other passengers who I talked to at check in.
Second time flight changed with a 10 hour transit in Doha. Phoned the call centre and changed to 3-4 hour transit. Asked the guy why my flight wasn't changed to this flight and all he said was maybe a tight connection.
I don't understand why QR cannot send an e mail advising of change in flight as other airlines I travel on do. Most people would not check manage my booking I think.