Originally Posted by
rberk
I have a voucher that expires today. So even though I don't have any firmed-up travel plans, I need to book *something*. Maybe I will take it, maybe I will end up changing it later.
But I am finding the website close to unusable. Seemingly random errors. I get this a lot:
When I do get in, and log into my account, when going through the booking, it frequently fails to populate the various fields. E.g., when I choose myself from the drop-down menu of pre-defined passengers, none of the fields are populated. I have to type in my PC number, even though it appears in the little dashboard thingy at the top right of the screen
Finally, if I do manage to get all the way through, when I type in the voucher number, it tells me, I should only put in one voucher per passenger! Yes, that's what I am doing, I have one voucher, I put it in, and it is apparently one too many.
I guess I'm going to have to do this on the phone
Done by phone.
I called the US toll-free number, even though I'm not in the US, because (1) that's what I found by Google at a time when I was getting an error message accessing the QR website, and (2) I know I can call US toll-free numbers for free through Skype, and I anticipated that this might be a long call.
And it was. Even though they picked up almost straight away, it was a long, difficult process, and it seemed to me even the person at the other end was really struggling to do what I though should be a routine activity, which is booking a ticket and using a voucher to pay for part of it.
I think it was over an hour
But the ticket is now issued. I just hope I can go.