I booked flights for parents (elderly) though lifemiles. On the checkout page on there was option to pay extra to get coverage for "cancellation for any reason". Because of the spread of omicron, I paid extra for just in case, and lifemiles wants to change $200 per person to change even if the test is positive. We did the rapid test and father came out as positive. I struggled to get any answer from 9:15 to 2:30.
miles care app would say "one moment" waited for an hour and screen went back to home-happened twice, tried couple more times and was not able to connect with anyone or anything. Contacted through what's app and the answer I received for "cancellation for any reason" you should have read the terms and conditions or we need to waste $150 pp for the PCR and then they will evaluate. Both lifemiles and miles care is ........