Originally Posted by Marriott15

Every single time I ask for a mobile key it never gets activiated. I have to go onto the app and chat with the front desk to get it activated. Now I have run into were hotels are requiring you to stop by the front desk to swipe your card for incidentals or show your id to prove it is actually you. I have had a couple hotels tell me that scammers are out there doing charge backs and saying they never swiped the card at the front desk so how are you charging my credit card. I have a points stay tonight and I am Ambassador and I told the front desk through the chat to use my card on file for incidentals. They still said I have to come swipe it. I don't want to use Covid as a excuse but you would think with what we are going through....the front desks would not want people stopping by to check in. I thought the point of mobile check in/key was not to have to stop at the front desk? Anyone else having this issue?