Originally Posted by
WineCountryUA
Yes, that us standard UA for voluntary cancellation. Otherwise it becomes a backdoor way to defeat normal high one-way fares where they exist.
However if the schedule change moved you into "refundable" situation (2 hour change in arrival or departure -- usually occurs if a stop is added), then UA will split the fare.
Yes, the schedule change qualifies me for a refund: nonstop DEN-NRT went to a connection. I think the third agent I spoke to finally understood this bit, and sent it off to refunds with a specific note to that effect.