Originally Posted by
s0ssos
I don't understand why people who work at hotels think that giving more to a customer means they are "not in compliance" with the standards.
The reason is simple. They get dinged on corporate inspections for going above and beyond. Why are they dinged? Because corporate doesn't want guests to claim "well, X property gave me this, served me this, etc." and assume that is the brand standard and thus all properties should provide similar. Twisted logic, but it's all about "brand standards."