Originally Posted by
Barry William Evans
I tried that for over 2 hours on chat and that lead
to nowhere. Then tried to use ftv to pay for taxes on avios booking and the system would not let me. So that will be added to my complaint. Have £3k of FTV and can’t use £1200 of it to pay for taxes on an Avios booking.
You can only use FTVs for the same kind of booking, so cash if buying a cash ticket, or redemption if buying a redemption ticket. If they're FTVs and not evouchers (which would be normal for a redemption booking) then you'd have to phone in to use them, it can't be done online. With the call centre being what it is right now, it's tricky, but dem's da rules.