Originally Posted by
HNLbasedFlyer
I've been flying UA since roughly the late 80's - and up until 2020 regularly logged 200-300K miles per year - and I've never had no service (well - unless I want to count the smoke in the cockpit incident where we raced back to SFO).
I have also never had no service & almost never had what I would consider substantially deficient service on Continental/United flights since the early 80s. My own experience in general on Continental/UA over the years is of a very very different (and vastly better) airline than is frequently described here in relation to routinely or even more-often-than-not experiencing "surly FAs", "terrible service", "bad attitude", etc.