Wanted to share a bit of a positive booking story from this morning.

Called in around 07:30 ET to book a multisegment itinerary in business class. I waited for an agent for about 45 minutes. Once the agent answered, I explained what I would like to book, and he explained that he was brand new and this was his first booking after training. He started searching for flights, but wasn't exactly coming up with what I had planned; AC segments and limited points available, so I could only take certain flights or risk exceeding available points. After a few moments he put me on hold and grabbed a supervisor. I didn't have high hopes at this point. I then read out all of my desired flight segments one by one. I was placed on another hold for 10-15 minutes, and he came back with 75% of them reserved. I worked with him to find the last couple segments, and everything was booked as requested. The experience was pleasant, and it took about 1.25 hours to book with the agent. It just goes to show that a multisegment itinerary can be booked, even with a brand new agent!

I was able to book the following March trip from Toronto to the Maldives, with a stop in Abu Dhabi along the way:

YYZ-YUL AC J A220
YUL-ZRH Swiss J A330 (Used AC PNR to select seats on Swiss website)
ZRH-AUH Etihad J 789, 3 day stop over (Used AC PNR to select seats on Etihad website)
AUH-BAH Gulf Air J A320 (Gulf Air website does not recognize AC PNR, need to call airline to ask)
BAH-MLE Gulf Air J A321Neo with lie flat, Destination
MLE-BAH Gulf Air J A321Neo
BAH-LHR Gulf Air J 789
LHR-YYZ AC J 789
Total Points: 410000 (2 persons + 5000 each for the stop over)