Originally Posted by CDTraveler

After my mother died, I used her Delta miles to book 2 tickets. After the trip I notified Delta that she had died and tried to close the account as we were closing all her various accounts. Delta refused to close the account; the letter I got from them stated they would only close an account upon receiving a request from the account owner. Umm, I just notified you she's dead? Eventually they stopped sending her (at my back-up email address) messages about the account.