Originally Posted by
orbitmic
You just had an agent who must have had a supervisor to allow this. To be clear I am also speaking from experience ....
This was for myself so GGL/CCR/GFL, booked in paid J, and flight cancelled by BA, so I think all the stars were aligned for them to be helpful....
Trading anecdotes is rather pointless, but trumping the debate with a reference to status is worthy of a DYKWIA award
I had no idea of BA policy, I can only offer my experience of the immediate, spontaneous, unsolicited suggestion from an agent. As I didn't take up his offer, I've no idea if he'd have ended up with egg on his face from the ticketing supremos.
Originally Posted by
zen100
Come to think of it, I've had both
First, a schedule change which resulted in a reroute. This meant different car hire collection times, which repriced the car hire, but BAH absorbed the difference.
And on another one, I moved the dates by 2 months, and went from 5 to 12 days. No extra charge for the flights, but no surprise I was asked to pay extra for the car hire
Those are both ends of the scale - where the cut-off is, not sure...
As it appears that conditions do exist where BAH can absorb changes to the cost of non-flight elements of a holiday, following a flight cancellation, does anyone have an insight into what those conditions might be?