Originally Posted by CAREOL

Not completely "off topic": Avianca business class ticket from Spain to Bogotá. Can anyone write me what about accessing VIP Lounge in recent months if I have a business class Avianca ticket from Madrid to Bogotá? Prior to the Covid-outbreak, the Iberia's Velázquez Lounge was automatically accessible for these business tickets in Madrid. However, I do not find any information on this recently. Avianca's website no longer includes the Velázquez Lounge (no other VIP lounge in Madrid), Avianca's Colombian call center says "the Velázquez Lounge is not yet open" (this is not true), the chat help service literally says that "they have no idea". They do not have a Madrid airport help desk direct phone number, the Spanish phone number also connects the completely ignorant call center in Colombia. Access to the Avianca business in Barcelona’s VIP Lounge was not a clear affair until 2020, but Madrid was still working. It doesn’t quite matter, because since the flights were restored, Avianca’s on-board service in business class is said to be even worse than before, pre-packaged sandwiches, no alcoholic beverages of any kind, the on-board entertainment is switched off. If neither VIP Lounge access nor business onboard service is provided for $ 1,500, it’s not great for lie-flat only. Then it's more Turkish, for the same amount, with a little trick ...