Hoping someone can please shed some light on my dilemma: a few months ago I requested an upgrade solely with points. Now that the possibility that my direct intl flight may get replaced by connecting flights, I requested the upgrade retracted (via chat on the app). The agent clears my upgrade however said miles will not be de deposited until the flight is taken or canceled (flight is in April). From conversations above I believed I’d get my miles redeposited once the upgrade request was removed. What did I do wrong?

**Miles, not points**