Originally Posted by
13901
Could it be that the agent told you that they couldn't tell you that info? I was a customer service agent in the era when mammoths still roamed the Earth and the UK was talking about joining a possible European currency (!) but we were told and re-told that we weren't allowed to say if a customer had boarded/checked-in to anyone. Not to their mamas, husbands, cousins, drivers. Not even to an uniformed Met office without official paperwork that allowed him/her to ask the question.
Indeed. I am surprised that they would answer the question. I would have thought that phoning or texting your wife would have been a better way to go to find out whether she had boarded.