Originally Posted by
Stripe
I have found BA can be a bit sloppy with their boarding. My wife and I were to fly LHR-AUS and split up at LHR so she could do some shopping. We agreed to meet at the gate, and that she would board if they called group 1 and I wasn't there. (She likes to be an early boarder, I do not.) I get there a bit late, boarding area mostly empty, no wife. I asked if she's boarded. No. (It's a bus gate so the agent can't just walk onto the plane.) Waiting and waiting, final call, still no wife. She is actually on board, and starts pitching a fit because they are making noises about closing up. Someone finally is able to communicate between the gate and the plane, we find out she's on board, I get on the last bus by myself and they close the door behind me.
My wife said there was some confusion as they supposedly scanned her BP. She called it out to them but they said it was fine and go ahead and board.
Could it be that the agent told you that they couldn't tell you that info? I was a customer service agent in the era when mammoths still roamed the Earth and the UK was talking about joining a possible European currency (!) but we were told and re-told that we weren't allowed to say if a customer had boarded/checked-in to anyone. Not to their mamas, husbands, cousins, drivers. Not even to an uniformed Met office without official paperwork that allowed him/her to ask the question.