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Thread: Best way to reach SQ Customer Service?
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Old Jan 10, 2022 | 7:15 pm
  #42  
kamchatsky
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20 Years on Site
 
Join Date: Feb 2006
Location: Sydney, Australia
Posts: 1,632
After endless number of calls to their hopeless call centre, as well as emailing to them directly and getting no response for the last 3 months to try to get my points and taxes refunded. I ended up emailing to their Krisflyer Social Media email address (Krisflyer_social @ singaporeair. com. sg), and got response from their Singapore based CSO within 1 business day. My request to get ticket refunded got actioned within 5 business days. I got my 260k KF points back. Now just waiting for taxes back onto my credit card (they said could take 6 weeks but I am, not too worried).

That email address above is displayed on their Facebook page so ok to use.

https://m.facebook.com/KrisFlyer.Official/
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