Originally Posted by
LHR/MEL/Europe FF
mildfrequence is correct... award availability is *not* uniform or guaranteed across star alliance partners. Some airlines have awards just for their own members, and some provide different availability to different partners. Finally, some airlines only display certain awards to their members (LM often doesn't like connections for example). UA's availability on their own website is a guide, but not really much more.
The LM/Avianca call centre can only see what we can see. And can only book entire itineraries.
However, if you were to find LAX-ORD and then ORD-ZRH you could take screenshots of both of those flights and email them in to request a manual booking (the call centre won't piece together separate flights). You'd need three screenshots for this... the LAX-ORD flight, the ORD-ZRH flight and a final one showing no availability LAX-ZRH as a single search. You send these attachments via email to lifemiles support together with a picture of your passport. They will get back to you in around 24-72 hours to confirm the booking and advise how they will contact you to take payment.
THIS is soooo helpful! Thank you!!! If I search for the legs separately and only see them in economy and not in business can this method of emailing as you stated still work requesting business class?
Last edited by cajunguy; Jan 10, 2022 at 5:40 pm