He’s also not a Flight Attendant, flying a full schedule and facing passengers day in and day out. Inflight Supervisors don’t have to have been FAs in order to be appointed - the requirement is a minimum of two years in a customer service leadership role. The job postings are there on the united careers site.

Much of what he said is the same that I fed back on the 2021 thread from my good friend who is a very tenured EWR FA - the catering transition has been very rocky; the new kitchens are off-airport so issues can’t be resolved prior to departure; there are major labor issues; the quality coming from the EWR kitchens is very poor. The crews dislike the food as much as the passengers.

There is a lot of tension over the reduced staffing at the moment and that’s the real biggest issue that needs to be resolved to return to full service on Polaris. I mentioned this in another thread, but the staffing for the high-J 767 “76L” is a major issues for the union and some crews out of EWR and LHR where this fleet type runs a lot of the schedule, and it’s creating work-to-rule issues with some FAs on the way service is delivered (i.e. no PDB, no pre-meal tray drink, etc).