Originally Posted by flyingrohit

Hello from somewhere above Russia on my way to Delhi right now.

So the international purser supervisor from the Newark office (name removed per FT Rules) is working my flight I got his business card too (and actually the international purser supervisors from SFO and ORD are also working today’s flight to Delhi and they are all having a meeting of sorts there for service related stuff to india and whatnot). But I asked him a few questions mid flight when things weren’t too busy and here’s what I heard back and take what you will with a grain of salt most of it sounded genuinely some of it sounded you know how “so we’ve been getting customer feedback and etc…..”.

Q1: when are multiple courses coming back?

Answer: so for the foreseeable future multiple courses will not come back we will likely keep it one tray just because the feedback from the customers has been that they want to get to sleep and sleep more but we will see some changes by the end of the quarter hopefully March. Desserts should be back by then thought there won’t be the cart anymore. You’ll have all the same options it’ll just be on demand. Like we’ll take your tray and ask you if you want anything. Cheesecakes, the sundaes, all the usual stuff, just without the cart.

*If this is true (only about the dessert and not the rest of the service), each to their own, i wouldn’t mind it I guess though it was nice to see what was in front of me *

*Preface: I asked about menus in general though he answered specific to EWR maybe because he’s not sure about other hubs or UA as a whole*

Q2: What about the menus? I’ve been having the same 3 options in and out of india for the last 2 months now and I’m sure other routes to certain regions are seeing the same thing what’s going on?

Answer: so in Newark we had our own United catering kitchen all this time and we now have another vendor which caused a holdup but in the coming month we will be building menus for each region so hopefully to provide more variety and more options than what we currently have.

Q3: Are paper menus coming back?
Answer: We are currently looking at our options on that

——————-this next question is more a pet peeve for me than others so feel free to stop reading———————

Q4: AA has told their crew to stop blocking 787 windows and tell a passenger should they need to dim it some more. It doesn’t make sense on flights like my return from bom to EWR (which he actually might be working on my flight) where its 16.5 hours of pure darkness, what’s the point?
Answer: we want to maintain passenger comfort I’m sorry for your experience for sure, but we want to make sure to accommodate everyone and this is something i am constantly discussing with my team.

*Doesn’t seem like it should warrant that much discussion, seems like a very straightforward issue*

anyways hope this helps put some light on things. I’ll be in flight for another 2 hours before they get super busy again, I’ll check periodically as we are out of the northern latitudes so Wi-Fi should be more stable now. Happy to ask any other questions you guys might have while I can. Cheers all!