Originally Posted by
bj2757
I did have a telephone survey issue that I requested help on since I never got the reward. They responded that I would have to wait 2-4 weeks for them to close the survey out etc...After 5 weeks I inquired again and got a BS reply basically asking me to re-send everything to which I responded you have the case number, everything you need is there, look it up. They responded on 22 Dec saying they has escalated the issue and would get back to me asap. So I don't know if I upset them and they turned the spigot down - or if it's just a seasonal slow down.
Has anyone had a similar experience, and if it was resolved, any insight as to what was causing the problem? I'm positive the issue is on their end, but I just can't prove it.
About a year ago I participated in a group interview via Zoom on financial advisors that was supposed to pay something like $150 in e-Rewards dollars. Interesting interview, especially getting others' viewpoints as well, but the credit never came through. I followed up several times and then gave up.
No more phone or Zoom interviews for me.