Originally Posted by
1mileman
what you got from the fda is incorrect. the welcome gift is choice of points or the f and b $10 per person per day. a quick call to bonvoy would yield further success as they will call the property and correct them. If they call the property, it would validate what you said and would help with re-training. or simply print out the courtyard benefits and give it to the girl and she will be corrected
Don't ever count on Bonvoy to know or enforce its own rules, especially not if doing so would benefit an elite guest. (I was about to write "customer's, but Marriott's customers are the hotels and we're just noise around the edges.)