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Thread: How do you handle a seat change request? Do you ever feel like a jerk for saying no?
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Old Jan 8, 2022 | 5:38 pm
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MSPeconomist
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Originally Posted by StuMcIlwain
I generally don't mind swapping for a roughly equivalent seat and will usually move if asked. I don't really care how I am asked as long as the request is made politely.

One time that I refused to move was when an FA, who was trying to get a family seated together, asked me to move from a Y+ to a Y- seat on a 9-hour flight to HNL. She was polite, but that didn't help.
IMO a FA should never ask a customer to make such a swap unless the Y+ seat was a middle and the Y- would have been aisle or window or have an empty seat next to it. OTOH, if the FA had been asking a nonrev to take the worse seat, that would be OK, although AFAIK a GA (and maybe the FA) could have ordered the nonrev to move.
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