Originally Posted by
burningflames
However, I also had another flight that had a schedule change, and the system would not let me change online. I asked Alaska and they told me because I used a discount code, I had to change through them.
But for any other flights that you booked directly via Alaska, this online option really helps!
Originally Posted by
PDXPremier
If using a discount code like a companion certificate or customer care discount code disqualifies a reservation from being able to be changed online then most of my reservations wouldn't qualify for online changes....seems like they are creating more work for their reservation agents with this policy.
Perhaps it's an issue with discount code + schedule change? At what point did it not allow the change?
I have a few reservations booked with discount codes that I can at least get to a point where I can select "Change flight", choose a date, and bring up a page with that has different flight options to select from. Haven't attempted to proceed from there though.
But for one of my itineraries with a cancellation, this ability went away.