Took a while to find this thread - mods, please rename to Westin Crown Center, not Crown Plaza.
I'm not staying here but was visiting Crown Center and Union Station. Unshockingly, I found myself in the elevators. While riding down, I encountered one of the friendliest bellhops I've seen. Very conversational, and they assisted another guest with their misplaced jacket collar that the guest hadn't noticed. If this is at all reflective of service quality here, wow, I was impressed.