Originally Posted by
tpritchard
Does the customer care text option (82008) not allow flight changes because that would be considered a 'financial transaction'?
Asking because in my experience text response times are pretty quick - but could also get frustrating trying to explain complicated rebooking circumstances via text.
The current response to texts is “Due to high volumes we are unable to accept additional chats at this time. We apologize for the inconvenience.”