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Thread: Long Call Centre Wait Times
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Old Jan 7, 2022 | 3:25 pm
  #417  
kevflyer
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Join Date: Jul 2017
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Originally Posted by B747-437B
I have a fairly urgent situation with an award flight in 2 days time that needs to be changed ASAP due to a positive COVID test but the call center won't even accept holds.

What options do I have to get this sorted? I'm in isolation in Ankara, Turkey if that is of any relevance but have access to VOIP calling as needed.
A few options I guess:
- Keep trying
- Send AC a DM on Twitter
- Email them
- Ask someone with status to call

Worst case scenario ask someone living in an AC hub to go to an AC counter at an airport for you.
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