Originally Posted by Boofer
I'm confused. If you had to use the kiosk for check-in, why didn't you put the FF# in yourself? It always gives you that option when the FF# is not in the system. And you could have used your mom's Silver Elite card as the ID to activate the kiosk as well. Did the agents not want you to use the kiosk?
The OP mom could not use eservice because HOU has not had their kiosks retrofitted yet for int'l check-in. Currently only IAH and mid-level by door six at EWR have the passport readers where Mexico markets check-in. Of course if someone was astray going to another int'l city they are welcome to utilize eservice there as well.
As an FYI for the EWR flyers out there the int'l check-in lobby on the 4th floor should be remodeled as a state of the art facility by May 05.