Originally Posted by
Flying Machine
AutoSlash Original reservation was for a two week rental, to be returned on the 14th day by 3 PM. He returned the car on the 14th day at 10 AM. Nothing else was irregular about the rental. Tank was full, no damage, they’re just claiming he returned the car five hours early, what he said is they adjusted the weekly rental rate by about $225 more a week or about $450 total That was the only change from my understanding.
However the original reservation was a confirmed rate for two weeks. I don’t get it? Any other color would be appreciated
Depending on the terms of the rental agreement, Hertz might be within its rights to charge a higher rate for a car that is returned too early on the last day of the rental. If so, a credit-card dispute obviously won't work. But this is the kind of story that I think the Ombudsman Service at Condé Nast Traveler magazine might be interested in, if your friend wants to pursue that route. Even if authorized, an upward rate adjustment of $450 for returning the car a few hours early certainly doesn't look good for Hertz.
[email protected]
Was this a Hertz corporate location, or a franchisee? And what time was the car picked up at the start of the rental?
Edited to add: As AutoSlash has pointed out in a subsequent post, Condé Nast Traveler no longer operates the Ombudsman Service.
