Originally Posted by Flying Machine

My friend protested the difference in the billed charges with his credit card company. He hasn’t seen the paperwork from them yet but the credit card company closed the claim stating that it seems to be an allowable charge (I would assume so because it was a last minute change by Hertz and the credit card company can’t validate that)

Furthermore, the most disturbing was that Hertz said he broke the terms of their legal contract by returning the car 5 hours early and they used the best rate available at the time.. Also mention if he reopens the claim, they would take him to collections?? Really?? Any thoughts, The difference is like $500 so I mentioned to him and sent him the link for the arbitration thread on FT. He’s frustrated, thinking about even letting it go but I said I believe he should pursue because he did nothing wrong.

I looked at one of my rental receipts and it clearly says that the rate may be changed if you return more than 24 hours or less than 24 hours of the required return time..

Any advice would be greatly appreciated AutoSlash and others