When I went to book tickets in December I noticed both my sons connect miles balances were 0. Called Copa told they were expired. Apparently an e-mail was sent out but since I used "throw away" e-mails for their accounts I never checked them. I do not think it is right that during a pandemic and Copa is not flying that they would allow miles to expire. Very low class and annoying. Sent a few e-mails and so far they stand by their decision.

Not impressed with other issues of Copa but best for a different thread.