Originally Posted by
ssb2045
I'm having the same issue, my mom wants me to use her Avios to book a flight for 2 relatives to come visit us, and the 1st passenger name is unchangable. I'm also getting the "undefined" message when I click on "Why can't I change this?".
IDM79 Were you able to get this resolved?
I believe you have to have a household account or a friends and family list setup for this to work. Once you have one setup, then you click no for is the payment card holder travelling and you will get a drop down box to select one you have setup in one of those lists.