I'm wondering if their is a phone number or email to contact the Mosaic department rather than go through the regular customer services reps? The regular reps are telling me that I did not qualify for Mosaic status under the 2021 requirements.

On Dec 30th, I was 222 points and 1 flight segment shy of qualifying under track 2 (6000 points and 15 flight segments). I booked a roundtrip on Jetblue.com from NYC to Chicago and spent 8 hours flying back and forth just to earn Mosaic status for this upcoming year since I knew I was going to be traveling like crazy. The reps are now telling me that since the flights were operated by AA, they don't qualify but that's not what any of the literature on the website says. In addition, they are trying to convince me to buy the points via the mosaic qualifying extension to just qualify for track 1. Quite frankly, if I had even knew that was an option in the first place, I would have just done that. The points come out to the same amount that I spent on the flight. But they never advertised that as an option.