I think my issue is that I am comparing my recent experience to my experiences of the past, which were seamless. There used to be a dedicated customer service rep assigned to each cardholder, as well as a dedicated travel counselor. They got to know you, your preferences, your interests, and things really felt very personal and customized. The concierge used to be able to get hot tables and really pull off amazing things. With the changeover to the team model, you always get someone different on the line when you call in and often your own team members just aren't available to talk with, which means you end up explaining everything over again to a less trained customer service or travel rep, who just doesn't know you. If you call back in, you almost never get the same person, so each time you work on something you have to repeat yourself again. With regards to your question, I've decided to step down to a Platinum card, because many of the offerings are the same. I will certainly miss the Delta Platinum status most, but in the end, if you are willing to buy your way into the premium seats, this perk starts losing its value. The other stuff like Equinox or Saks I just didn't use, so I guess for others this may hold value but for me it didn't really mean much. I was really paying for the high level of customer service, saving me time to work on other things, but in the end, I found myself spending much more time, so it just wasn't worth it. Many of the other perks are quite similar between the Platinum and the Centurion cards and I don't think the teams are any better at Centurion and in some cases even worse. I suspect that Centurion like many others, are dealing with turnover and many of the reps just don't have the same level of tenure or experience as in the past, resulting in the service failures I mentioned and lack of a personal approach. I'm definitely disappointed to leave but I've watch the card get watered down to a shadow of what it once was. I'm a loyal customer generally and I really had hoped the Centurion team would make some gesture to apologize for the service failures, but I guess your right, they just didn't want to deal with the complaining anymore. In the end, it's hard to justify $5000 a year when you can spend that money buying the perks that you really need. The status element of it just didn't mean anything to me, though I know that for many, this is a big part of why they try to get the card. I would be curious to know what Centurion perks you find different from Platinum and where you see the justification for the over $4000 difference in annual fee?