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Thread: Items missing from luggage, who to contact first
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Old Nov 12, 2004 | 8:54 am
  #5  
prvtpilot1
 
Join Date: Oct 2004
Location: S. Fl
Programs: DL FO, IC Ambassador, Starwood Gold, Marriott Silver
Posts: 50
You need to file a "claim" at the CLT baggage service office within 30 days of loss. AFAIK that is the only way to get a resolution... or perhaps the person you spoke with in CLT could take the claim over the phone? Not sure if DL does that.
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