Originally Posted by
Global321
No offense but you have some responsibility. You waited until the last momment.
They sent you an email on the 27th... you ignored it/didn't read it.
They told you the offer expires on the 30th... you didn't reach out until the last possible moment... on the 31st.
So when you say "I didn't do anything wrong" - it rings a little hollow. Had you checked your account months earlier and tried to extend, found the issue with purchasing, contacted them, and corrected it, there would be no issue here.
At the very least, you have to own your part in this. It is your job to track your expiration dates on miles. Not theirs.
I truly hope you can reach out to them, explain your situation and get your miles back, but, you need to own your part.
Well my man we are in the middle of covid and almost all of my work trips have been cancelled/postponed for the last 20 months.
( I did go to Europe in the Summer but other threads have indicated how miserable LM has been for redemptions)
Given how airlines keep pushing out dates for expiration(because not everyone is flying) it wasn't a thought that an expiration would be so soon...
I agree I was careless waiting until the last day but the same could be said for LM's part in their website to go down on 12/30 when 12/31 is a big day for extensions/expirations. It would be like filing my taxes ( I don't I have an accountant but for I.E. purposes) on 4/15 and the IRS website goes down on 4/14/ and 4/15. In the past when something like that has happened the IRS extends a day or two. The same should be the case here. Other data points above me have indicated it wasn't just a 1 day or person issue. I am merely making a post as to what has happened thus far and will continue to post for data points for others. I will keep all advised as to the resolution.