Originally Posted by
theboss7593
I got an email on the 27th ( didn't see it until the 31st) saying the miles would expire soon (said the buy offer would expire on the 30th, some targeted buy offer) but in my statement clearly says "Expiration: 12/31/2021", tried to buy miles on the 31st and couldn't (via the targeted link which had expried or via my account) points still showing in the account, tried again on the 1st but on the 1st the account had the miles wiped from them with it dated the 1st. Just tried again now and still says that I purchased the maximum for the year despite no purchase in 2021 and 2022.
If it was a couple thousand miles I would just say oh well but 490K to be exact is a lot of miles and I didn't do anything wrong, sure I waited, but I do my FF checks annually on New Year's Eve in the morning, right down the list UA,DL,AA,AC,LM and if I have any Plat credits (dell or airline) left to spend I spend them then as well.
No offense but you have some responsibility. You waited until the last momment.
They sent you an email on the 27th... you ignored it/didn't read it.
They told you the offer expires on the 30th... you didn't reach out until the last possible moment... on the 31st.
So when you say "I didn't do anything wrong" - it rings a little hollow. Had you checked your account months earlier and tried to extend, found the issue with purchasing, contacted them, and corrected it, there would be no issue here.
At the very least, you have to own your part in this. It is your job to track your expiration dates on miles. Not theirs.
I truly hope you can reach out to them, explain your situation and get your miles back, but, you need to own your part.