FlyerTalk Forums - View Single Post - Kiosks offering proactive protection?
View Single Post
Old Jan 2, 2022 | 11:04 am
  #3  
autobahnal
All eyes on you!
15 Years on Site
 
Join Date: May 2006
Location: BWI; say hi if you're in the area!
Programs: UA GS
Posts: 601
Originally Posted by lincolnjkc
Haven't seen a thread about this -- if there is I'm sure this will be merged:

Flying today and as booked my connection in Newark was 1:04... OLCI yesterday and everything was fine. Got to the airport this morning and at the ticket counter saying hi to everyone and dropping my bags I noticed the kiosk pop up a "Because one of your flights is running late, we've automatically booked a backup flight for you... here are the details" -- looks due to a late AC on the first leg the new connect time is just below MCT (and arriving at C and departing from A at EWR I have significant doubts about making a MCT connection anyway...

Given the struggles some have had getting agents to protect in the case of a possible misconnect (I've rarely had an issue with phone agents, never with agents in CLE but seldom at other outstations) I thought it was very nice to see it done automatically and before I had even mentally registered the risk

(And edit-before-I-hit-post: The first flight is now delayed further giving me a -0:10 connect time)
Curious to hear what happens...hope you get where you need to go with minimal hassle.
autobahnal is online now