Originally Posted by
supine
Neither arrival on LH nor *G qualifies you for arrival Polaris, so her confusion is understandable.
You need to arrive on UA metal in business for Polaris arrival access.
Departure Polaris is any *A international business or first. *G alone only gets you club access on departure.
i have a feeling OP was a bit “German direct” with the poor lady until they let them in…