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Thread: How does the damage claims process work?
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Old Nov 12, 2004 | 1:13 am
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araknis
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20 Years on Site
 
Join Date: Jul 2003
Location: CA
Programs: AA PLT / MR LTPP 1/1/19 / Hilton Diamond
Posts: 579
How does the damage claims process work?
Long story short, I damaged my rental 2 months ago (USA) and haven't heard from Avis since. I filed all the paperwork and info is in the system, but what is the process from here? CSRs have no clue and just tell me to wait for a call from them, but I need to get this resolved ASAP since diners only gives 3 months to file claim. Where do the charges for the repair go?
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