quick comment on the quality of the Diamond agents....originally it seemed like most of the Diamond agents were based in SLC or Chisholm....I have been getting a lot of agents lately from ATL who do seem new and have to talk to ticketing just like everyone else has been saying...but what I think is really going on is that Delta believes and I agree...that getting us to an agent...."any agent" is better than keeping us on hold for longer just to wait for the best agents....and obviously with last years retirement package Delta lost the best and most senior people across the board